At SmartHorizon, we are committed to providing high-quality financial planning services tailored to each client’s needs. Since our services involve professional consultation and customized strategies, we have a structured refund and cancellation policy to ensure clarity and fairness.
1️⃣ General Policy
Our services include financial consultations, strategic planning, and advisory support. Since these services are personalized, they are generally non-refundable. However, under certain conditions, refunds or cancellations may be considered as outlined below.
2️⃣ Cancellation Policy
Clients may cancel a scheduled consultation or financial planning session under the following conditions:
Before the Service Begins:
Cancellations made at least 48 hours in advance may be eligible for a full or partial refund.
Cancellations made less than 48 hours before the session may not be eligible for a refund, as time has been reserved for your consultation.
After the Service Has Started:
Once a financial consultation or service has been delivered, no refunds will be issued.
If there are concerns about the service provided, please contact us at [email protected], and we will review your request.
All cancellation requests must be submitted via email to [email protected].
3️⃣ Non-Refundable Services
The following services are not eligible for refunds:
Completed financial planning consultations.
Delivered financial reports or strategy documents.
Subscription-based services that have already commenced for the billing period.
4️⃣ Refund Processing
If a refund request is approved, it will be processed within 7-14 business days using the original payment method. A confirmation email will be sent once the refund has been issued.
5️⃣ Changes to This Policy
We may update this Return and Refund Policy to reflect changes in our services or applicable regulations. Any updates will be posted on this page with an updated effective date.
6️⃣ Contact Us
If you have any questions regarding our refund and cancellation policy, please contact us:
SmartHorizon
Address: 83 Camberwell Rd, Crawford, Cape Town, 7770, South Africa
Phone: +27 21 696 7254
Email: [email protected]